FAQs

How do I place an order?

Head to shopcocoboco.com and select the item you would like to purchase, add to cart, and proceed to checkout.

What payment methods are accepted?

We are only accepting bank transfers and Gcash payments at the moment, but we are working on providing other payment options. 

Can I track my order?

Once payment is received, we will email the delivery details to you.

How long does shipping take?

Shipping times vary depending on your location. Standard shipping can take 3-7 business days.

How do I return or exchange an item?

Upon receipt of the item, please send us an email at hello@shopcocoboco.com within 7 days so we can accommodate your request.

Do you ship internationally?

Not at the moment but we are working on it :)

What if I receive a damaged or incorrect item?

Upon receipt of the item, please send us an email at hello@shopcocoboco.com within 7 days so we can accommodate your request.

Can I change or cancel my order after placing it?

We are unable to cancel orders once placed. Please send us a request at hello@shopcocoboco.com, subject to approval.